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"Their team has exceeded in helping us hit our metrics. Martal Group is a sales agency based in Oakville, Canada and San Francisco. The client is extremely confident in the work that Go4Customer has done. Export. This is an extensive list of Top Call Center Outsourcing Services and Solution Providers. "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." Bridges Strategies & Digital Marketing … The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. We deliver qualified leads, new customers, and new revenue from existing customers. "We’re able to brainstorm and give feedback to streamline and make their jobs easier and more effective." AdvancedMD provides full-service back office support for a medical clinic in Florida. “They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. Call centers that are making outbound calls to solicit sales must follow the regulations mandated by the TCPA. – Sales Manager, Industrial Automation Company. "We were able to close two new deals in the first three months, which was huge for us. XACT s... xtDirect is a leading business process outsourcing service provider based on Omaha Nebraska. ... CIENCE is a leading B2B outbound marketing company. The company worked with Yodel Technologies to find clients using a screening process. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted. They primarily work with clients in the consumer products, media, and education industries. eCoast Marketing developed the ideal digital solution for their software client. VSA, Inc. provided lead generation and appointment setting services for a software company. “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. “Google Analytics shows both rankings and traffic improvements, and we’ve seen it ourselves, too.“ – President, Staffing Firm, Design Rush - Best Ecommerce SEO and Marketing Agency 2018. Undeniably, most of the companies in the Philippines now are business process outsourcing firms or more commonly called as BPO companies. A hospital consulting firm hired Intelemark to connect the firm with decision-makers within hospitals to let them know about the firm's new services link that could help cut hospital supply chain costs. Working across industries, they have built expertise in the health care, education and manufacturing and logistics industries. The team at Vsynergize partnered with a telecommunications company to provide telemarketing solutions that would improve customer relations while recording data on customer needs and wants. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. View their profiles, reviews, and more below and choose your next partner with confidence! They created a custom, user-friendly design based on their client’s unique needs and specifications to result in flawless client feedback. VSA, Inc. conducted research and developed a list of potential companies, and set up meetings for the client with the C-Suite individuals of those companies. The Decline of US-based Call Centers. Datarob is a Kyiv, Ukraine-based voice services company. – President, Business Service, Stevie Awards Silver (2017) Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. “ - Head of Marketing, Revenue automation platform. SupportYourApp worked with this software development company to assist with technical customer support. Call centers in the US are well suited to conduct everything from B2B telemarketing to inbound order taking and customer support . “VSA exceeded our expectations, successfully delivering qualified leads that led to new business.” — Director of Business Development, Software Company, Stevie Bronze Winner: Company of the Year Award for Women in Business They specialize in email marketing, conversion optimization, marketing strategy, market research, IT consulting, and business consulting. We provide live phone answering services from our San Francisco, Bay Area call... Indianapolis, Indiana‚Äì TSD Global, a restaurant call center outsourcing company headquartered in Indianapolis, IN, has hired Trudy Jones as their new Vice¬†...... Time Communications provides call center services 24 hours a day, 7 days a week. A consulting firm partnered with them for outsourcing services at a fair rate. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty. Since 2003, TelePro Group has focused solely on supporting the inside sales and marketing functions of the B2B enterprise, the trade association and the market research organization. , Austin Business Journal: Fast 50. The client wanted to identify business owners that they could potentially partner with. Upcall is an outbound call service based in San Francisco. -Inbound Customer Retention. , Excellence in Customer Service 2019 Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. Home » Call Center Countries and Regions » Call Centers in the United States If you are searching for a US Call Center in a specific state, we can help! The company needed sales training for their staff. – Administration Associate, Telecommunications Company. Belkins is a sales agency based in Dover, Del. The former client used the collected data to update their policies and improve their services. “We are extremely satisfied. The team at Salesify performed voice call services for the client. Belkins. Founded in 2015, Smashdeck helps clients with their outreach efforts. A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. —Business Development Executive, Telecommunications Company. The company was founded in … Pereus Marketing is a marketing agency located in King of Prussia, Pennsylvania. Squeeze Media provided lead generation services to a commercial insurance program company. support in Fresno & help desk services for medium to small businesses, architects, accountants, medical offices, & Fresno's finest growing businesses.... We are committed to fulfilling the missions of organizations we are passionate about. Learn how Cogito can help your enterprise customer service and sales call centers build better relationships with your customers with real time call center analytics.... 2020 National Excellence Award Winners - United States, Enterprise Resource Planning (ERP) Companies, Virtual Reality/Augmented Reality Companies, Professional Employer Organizations (PEO), Commercial Real Estate Agencies in the United States, Commercial Brokerages in the United States, Antitrust and Trade Lawyers in the United States, Communications and Media Lawyers in the United States, Contracts and Agreements Lawyers in the United States, Corporate and Incorporation Lawyers in the United States, Employee Benefits Lawyers in the United States, Entertainment Lawyers in the United States, Financial Services Lawyers in the United States, Small Business Lawyers in the United States, Venture Capital Lawyers in the United States, Commercial Real Estate Lawyers in the United States, Land Use and Zoning Lawyers in the United States, Construction and Development Lawyers in the United States, Employment and Labor Lawyers in the United States, Wrongful Termination Lawyers in the United States, Workplace Discrimination Lawyers in the United States, Worker's Compensation Lawyers in the United States, Social Security Lawyers in the United States, Sexual Harassment Lawyers in the United States, Intellectual Property Lawyers in the United States, Business and Corporate Lawyers in the United States. — Managing Partner, Commercial Insurance Program Company. Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. , Inc. 5000: Hall Of Fame If you have a business that needs call center services in one of these states and are interested in hiring our services, feel free to schedule a visit to see our offices and meet our staff. Their largest call center, and the biggest one on this list, is located in Atlanta. QCS is dedicated to being your go-to resource for high-quality B2B and … They conducted outbound calls to collect customer feedback. I won’t list names of companies. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results. Their team conducted a discovery period to garner information about the business and created a custom script. Outsourcing customer service to overseas call centers was seen as a cost-savings to companies. Our U.S. call centers are located in: Florida, Georgia, and Pennsylvania. Service 800. Extremely low internal employee turnover rate so our team members know your company and your product. SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team processed 100 calls per day. – CEO, Real Estate Company. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." GenSales - B2B LeadGen handles appointment setting and lead generation efforts for an HVAC contracting company. If you need to reach call center agents of major call centers across the US, the Call Center Agent database is a need for your marketing efforts. Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. The firm appreciated Invensis' customer service and time management, among other qualities. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients. The goal was to build the agency’s pipeline and increase sales. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator. While most of the largest call centers in the United States belong to familiar U.S. companies such as AT&T and Wells Fargo, number one on the list is … Founded in 2009, the company has a team of 6 that specialize in back office and call center services. "Our company saves 20 man-hours on a monthly basis. They don’t know it’s an outside service who contacted them in the first place." Founded in 2005, Salesify's team of over 1,500 employees have over a decade of experience specializing in call center services. Extended Presence provided customer verification services for the firm. There are different call center processes that need to be run with great care, and according to the requirements of customers. The team was founded in 1999 and includes 590 employees. Ansafone provided customer service representatives for a government subcontractor. "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." Now, driven by higher customer expectations and the … JMS Elite delivered voice services to a SaaS company, performing both inbound and outbound marketing calls. They also handle the client’s calling services to generate relevant leads. Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. - Director, Products Firm. Since 2002, their team of 21 has been specializing in voice services for clients in various industries such as information technology, education, financial services, and others. According to federal officials, between 2006 and 2014, US call centers lost more than 200,000 jobs. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services. The Major Call Center Services. USA. Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. Optum (United Health Group). Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries. Georgia and employs 10,000 people. CALL CENTER COMPANIES PHILIPPINES: List of Call Centers Based in the Philippines. I would love to give their name but I don't do that for security reasons." "We have 5,000 clients that came to us and started working with us thanks to Datarob’s services and support." The team responded to inbound leads and called new free trial members. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Following closely behind are the companies Geico, Fidelity Investments, Humana, and Citibank. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. Their team generated about 15-20% of the client's leads so far. — Owner, Insulation Company. Their work produced two to three leads a week. They made the equivalent of a head of internal SDR to help impact the client’s engagement results. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. -Inbound Customer Service. Responsive has many domestic call centers located strategically across the United States to satisfy such needs. "It's money-saving." The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. Pindrop Security is an American information security company that provides risk scoring for phone calls to detect fraud and authenticate callers.... 31West is one of the top call center outsourcing companies in the USA. Unity Communications provided customer service support for a wireless company. Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. Lead Generators International provided lead generation services for an engineering and IT firm. The average salary for a Call Center Representative is $13.74 per hour in United States. – CEO, Sales Software Company. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on. Datarob provided lead generation services to an IT out-staffing company. "We had a very good experience with them." Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services. Since 1996, PROS has successfully delivered Internet Technology & Marketing solutions globally. Salesify provided a technology firm with customer support and call center services. AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. This body regulates the times that telemarketers may call and their persons they may call. Metis America Marketing Inc Call Centers. Bridges Strategies & Digital Marketing. Their services drove a significant increase in sales. Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Atlantic Growth Solutions provided sales training services for an energy company. "It has been a very happy, very enjoyable experience." Since working with Unity Communications, business has gone more smoothly for the client, and the client wants to continue its partnership with the company. Even ones that are located in the United States have companies that they contract with that are outside the U.S. – Manager, IT Industry Company, Rajasthan State Award for Export Excellence (2010-2011). – Marketing Manager, Advertising Company, Contact Center World Awards Top Outsourcer of the Year (2008). Lead generation increased exponentially with help from the client who has a solid understanding of the market. "The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. Go4Customer works with different industries including information technology, financial services, and consumer products. , EuroCham Best Entrepreneurship Award (2018), Superhuman Prospecting & Pereus Marketing, 5 Ways to Optimize Your Website for a Better Candidate Experience, Five Questions to Improve Your Revenue Operations. It was founded in 1980 and has grown to a team of about 225 employees. They understand my requirements and how to approach marketing teams over here. , Sao Khue Award VINASA (2018) They specialize in voice services, direct marketing, marketing strategy, market research and business consulting. Bridges Strategies & Digital Marketing offers results-driven marketing solutions to B2B & big-ticket B2C organizations. Unee's voice support agents provide outbound calls and booking over the phone. “Call2Customers has a solid knowledge of the American market. Call centers must not call residential numbers before 8 a.m. or after 9 p.m. From roughly 600 leads in our database, we've generated two deals." CALL CENTER COMPANIES PHILIPPINES – Here is a list of the call center companies in the Philippines. The client was very happy with the service and said that it improved their efficiency. 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