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Retail is a tough industry. Your employees need to know how to work a customer through the stages of the sale. Ensured the achievement of individual and Store goals, enhancing and developing the business. This is a skill that can only be gained after working hands-on with all your products for a period of time, but there are  some things that management can do to make the process easier. If you work in retail, you’ll need to be good with numbers, interact well with others, and be able to persuade customers to make purchases. Those seeking to work in a fashion store should emphasize in their resumes qualifications like sales orientation, very good communication and interpersonal skills, basic math skills, customer service abilities, and teamwork. Oftentimes, you will encounter customers who speak different languages. To successfully engage shoppers, your team must develop the right industry expertise. It’s not the most natural skill to develop but with practice, anyone can become an active listener. Clothing Sales Associate III Resume. If you want your retail employees to fully grasp your in-store tech (e.g., POS system, CRM, inventory management solution) you need to give them first-hand knowledge. As important as it is to sell your skills for selling products, it's crucial to first sell your skills on your resume and in the interview. Also, many companies may require you to work with an electronic register or credit card processor. They should also have patience and tact to deal with problematic customers, as well as a tidy appearance to represent the business professionally. Including pertinent skills on your sales associate resume gives employers an idea of who you are as an employee and allows them to see the potential asset you’d be to their company. To be a successful Sales Associate you have to love communications, presenting and demonstrating products and understanding customer needs. Dependable and efficient with specialized knowledge in retail. In this article, we will highlight the best sales associate resume skills to highlight and why they are valuable in this role. Check out The Ultimate Guide to Training and Motivating Retail Employees, an in-depth resource packed with actionable takeaways for motivating employees and boosting staff productivity. I can still tell you the four pant cuts they had during my time and what made them different. . Knowing how to problem-solve shows you are capable of quickly responding and solving obstacles when they arise. Employees in this field are required to have a certain set of skills that will help them excel in this role. Merchandising. 144 Torrid Sales Associate interview questions and 100 interview reviews. As an extension of this, retail employees of today *must* understand how to use technology. Retail is fast-paced and fun. Your employees will need to be articulate while greeting customers, answering their questions, explaining to a customer why one of your products will solve one of their problems and more. In the skills section of your resume, include the areas of expertise where you excel as it pertains to the role. You can help your employees develop these skills in many ways but here are some suggestions: Being able to understand gadgets like mobile devices and retail systems is another important skill. By including interpersonal skills on your resume, you’re letting employers know that you can get along well with customers, managers, co-workers or vendors. Dependability. For instance, a store that sells multiple fits of pants may want to create a little infographic of the key differences between the pants to help employees learn them quickly. Forward-thinking retailers are starting to capitalize on this practice by turning their associates into influencers. Working as a clothing sales assistant may be an attractive option for anyone with a passion for the world of fashion and an interest in the latest sartorial trends.It is also an excellent way of gaining experience in the field of retail sales and acquiring transversal skills that could prove useful in a whole range of sectors. This article provides a solid guide to get started, but the general idea is to create a scenario with goals for your staff to act out. A good understanding of product knowledge will also build customer trust. Make sure both are organized and are free from spelling and grammatical errors. List Sales Skills & Retail Competencies Relevant to the Store and Position You’re After. I’ve lumped these two skill sets together because your best customer service providers should be your best salespeople. There’s not too much more to say about this other than that working the floor is a demanding activity and people need to be hired accordingly. Greets and receives customers in a welcoming manner. By providing your information you agree to our privacy policy. Speaking to them in a language they understand will help customers feel more comfortable around you. If a customer has a great shopping experience because of their interaction with you, they are more likely to return. Edit this sample using our resume builder. While you don’t need to be an extrovert to be a great retail employee (I knew one or two introverts who crushed the game), you do have to be friendly. Associates must also be able to prioritize customers and other tasks. Quick take: Want to boost the perfromance of your sales staff? Skills : Customer Service, Phones, Typing, Scheduling, Excel, Filing, Fax, Marketing, Training, Word, Web Design. ... They’re looking for people with good customer service skills and fairly trendy fashion sense. Active Listening. She helped me develop a presence of mind when I spoke to customers by pulling me aside and kindly letting me know how I can improve. Sales associates must be kind and welcoming to everyone who walks through the door. Here are 10 skills to include on your sales associate resume: Being able to remember customer’s preferences, keeping track of inventory and documenting needed paperwork is essential. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Sales Associate Resume Skills: 10 Skills to Include on Your Resume. We are looking for a creative retail Visual Merchandiser to increase sales, get buyer’s attention and to provide an excellent in-store experience. Regardless of your experience level, having great leadership skills is a must. Effectively managing your time can help you manage multiple demands effectively without feeling overwhelmed. Most resume samples for Clothing Sales … Free interview details posted anonymously by Torrid interview candidates. A fabric sales associate must be able to operate all of the equipment necessary to perform his or her job. A sales associate works in the customer service retail industry and greets customers, answers questions, provides assistance and manages inventory. There are also personal qualities, habits, and talents that can be of value to … Product Knowledge. Sales associates are also responsible for organizing the store and processing payments. communication successes and failures while they’re fresh in the employee’s mind. In this guide, you’ll learn: Active listening skills are crucial for all customer service and salespeople. on retail selling and perhaps a few self-made videos on your particular store using your phone. The fabric sales associate must also possess basic math skills (including knowledge of fractions) and have the ability to write, read and count. LUXURY FASHION SALES ASSOCIATE 10/2016 to Current. Role-playing is one of the very best ways to train someone in retail. If your store is experiencing a downturn, your employees need the ability to recover from slow days or months. Some employers may prefer candidates with a certain degree of education in an area related to the merchandize sold by the store. Modern shoppers are extremely well-informed and 83% of consumers believe that they’re more knowledgeable than retail associates. Your daily tasks will change depending on your job title. These skills are required for many different retail jobs, including cashier, sales associate, retail associate, retail buyer, retail manager, retail sales merchandiser, store manager, buyer, and more. There are many great retails employees out there. Patience is a crucial ingredient in excellent customer service skills. A fashion sales associate is a position which can open up a world of opportunities and there are countless individuals who desire such a role. Displaying these skills on your resume lets employers know that you have the capability of managing tasks and people effectively and efficiently. As a sales associate, you are part the company’s image or brand. (More on this later.). The truth is that sometimes you will have to work with a customer who wants to take things very slowly, and you’ll have to match your pace to theirs. Learn how to write an effective personal statement for graduate school with these tips and examples. I had a manager who was excellent at this. A retail manager should strive to recognize their staff’s the innate talent and then develop it. I’ve been lucky enough to work with more than a few. It’s … Need more staffing tips and insights? The retailer looks for “people that can’t be told things are impossible.” This will ultimately lead them to be able to sell well, educate the customer on products relevantly, and provide top-notch customer service. Working in retail helps you gain and develop several skills and characteristics that you can later in life. I saw multiple employees hired during my time who were unable to handle physically exerting for that long. Attention to Detail. Employees in this field are required to have a certain set of skills that will help them excel in this role. Be sure to include these skills if you have experience with them. Employers might even offer increased salaries for those who possess bilingual skills. It’s not the most natural skill to develop but with practice, anyone can become an active listener. Edit Sample Sign in required. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. There’s no better way to learn about an item than to use it. A tremendous retail employee is interested in figuring out what a customer wants and how to get it to them. Serving customers … Sales Associate Requirements (Knowledge, Abilities and Skills and Qualifications) Sales associates may or may not require a minimum of a high school diploma. Sales Associate/Key Holder IV Resume. This resume was written by our experienced resume writers specifically for this profession. The store I worked at used all of these methods at different times throughout my employment and I always found them to be extremely useful. Sales associates are often pushed and pulled in different directions because of the high volume of customers they encounter. Francesca Nicasio is Vend's Retail Expert and Content Strategist. In addition to an interest in clothing and fashion, clothing sales associates need strong communication skills and a courteous attitude to interact well with customers, colleagues and superiors. The best way to develop industry knowledge is to regularly keep up with what’s going on in your field. Understanding the products will provide you with the ability to answer customer questions, provide them with accurate information and point them in the right direction. Employers want to know that you can be an effective leader when needed. For a job that requires you to be on your feet for 5+ hours, you would think this trait would be a no-brainer for managers to hire for. Sales associates perform an important role in the overall customer experience by helping with sales, customer inquiries, merchandising, and store maintenance. Resilience is also required to weather sales slumps. Associates must be good at bouncing back whenever they encounter difficult customers. Retail is a people-oriented industry. An empathetic employee is one who can put themselves in your customers’ shoes and truly understand what they want. No fluff. Your resume is a great place to highlight these skills. Retail sales associates have to give full attention to what other people have to say. Not having a solid grasp of retail technology could result in mistakes and inefficiencies. As an Apple recruiting manager has said, “We’ve learned to value magnetic personality just as much as proficiency.”. The information on this site is provided as a courtesy. If you have experience navigating retail POS software or working with other relevant computer programs, write about this in your resume. Just practical, award-winning content sent straight to your inbox. Sales associates should have a number of skills pertaining to their position in order to be successful employees. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Here are two ways to highlight those skills to future employers: A well-structured resume and cover letter are great places to display your abilities as a sales associate. It’s also important for managers to immediately call out communication successes and failures while they’re fresh in the employee’s mind. For instance, at my store, new recruits were shown a series of short videos which provided a lot of information about the sales cycle, store policies, and other things to expect. Sales associates are also responsible for organizing the store and processing payments. While it can be easy to depend on retail software, it’s also important to be a good mathematician in a sales associate position. , actually sends new employees on entire days of interactive training to fully understand LUSH’s products. This never really ends either. Friendliness provides an essential basis for all selling and customer service skills. Programs usually offer first-hand experience exploring the business side of the fashion industry by allowing you to attend a study abroad programs and participate in internships. Greeting customers, making small talk and listening to customer concerns and needs is vital in a customer service role. It also lets them know you’re able to prioritize daily tasks, focus on what’s important and that you can adhere to a set schedule to ensure deadlines are met. Specific job duties usually include greeting and working with customers, performing store maintenance, presenting products for sale, completing sales, and basic marketing functions. They use their research and analytical skills to … Connect with her on LinkedIn, Twitter, or Google+. Great retail sales associates understand customers’ needs and can both recommend and sell the appropriate product. Employers want to know that you’re capable of not only handling the situation but that you can also communicate effectively to resolve it. It’s crucial then that you have outstanding people skills. This post has you covered. 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