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However conveniently and without any calls to me or emails, my upgrade request has been canceled. Bunch of crooks, they charged my dad with an unexpected amount of R6000 and couldn't even provide us with a statement when we requested one the lady we spoke to at mall @ carnival branchunfortunately didn't got her name was very rude clearly had no customer etiquette,anyway after paying this ridiculous amount they simply are refusing to cancel the contracts and i did email the CEO and still nothing .Unprofessional!!!!!!!!. I had expressed myself in the beginning that I need the wifi for the beginning of december, I have even gone onto Hello Peter app and your rating is a 2 out of 10. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Thread starter unwind; Start date Apr 22, 2010; Prev. Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. COMPLAINT #10205 - Billing or Collection Issues. It’s 5 months now I’m without a fibre but paying ridiculous amount for such a pathetic service. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number [protected]). I have been a valued customer for almost 10 years and this how you are treated? Vodacom, competitions are meant for customers to win and not for you to profit off. Further to this I called in to query why I have not received the voucher as yet today and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. I signed up for Vodacom fibre to the home a few years ago. Good Job! Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. Thanks, Elize Breytenbach. Peter needs to pull his finger and get this sorted. Now I have to pay more for a service I have baan trying to cancel! He said I can collect on it on 1 December. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. I will also be telling everybody I know about the bad service I have received. This deal was done by Vodacom on my behalf on the 15th of December 2020. Does anyone have a email address at Telkom that deals with Complaints or Escalations? 118.00 But its easy for vodacom to increase the price of said data line. Consumer complaints & negative reviews. I called the store this morning(17/12/2020) asking about taking a contract and was told I need to come in with 3 months bank statements and my ID. Use this comments board to leave complaints and reviews about Vodacom. Vodacom Reviews and Complaints. I've been a loyal customer for 15 years. This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good afternoon Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. It's tremendously misleading and disappointing to the customers. I called in to cancel my upgrade as I didn't require another phone. As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. I wanted the LG V60 dual screen and Neo, the Vodacom employees that assisted me, said they will order one first thing on 27 November because they did not have stock. I have 23 months left on the contract with no connection but have to pay my monthly subscription. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. Total Subscription Charges Doing nothing would be this company's favorite pastime, if they had the energy for it. My cell nr [protected] I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. Vodacom Reviews | Contact Vodacom - Telecommunications - 2.3 … My goods haven't been delivered as of yet since RAM couriers did a pathetic job. Sales and upgrades . You can find contact details for Vodacom above. I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. He said the voucher is for December. I went to Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November. Peter is working on it. I logged a service request on my line but still nothing has happend. Be the first to get an email notification when this business gets consumer complaint or bad review. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. Which I had done, all was confirmed and I assumed my upgrade was done. My 4 children could not study and attend online classes during the lockdown due to this experience. The TV box I had purchased for streaming was a waste. 160.61. I was told he will call back. Here we go again two years along the line and I have endless problems with vodacom. ( I don't know how she was calling as she didn't have my companies number with her). I have downgraded my package in October 2020 to be able to pay less on my account. Vodacom refused to switch to uncapped data due to the delay in the installation. Vodacom ... 8 December, 2020. Vodacom has informed me on Friday that my Fibre line was cancelled. I now get told I still owe a balance. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. I even said to Shaheena what do I do if I don't get a call, she assured me, no not to worry, she will call back! When Vodacom failed to deliver for few months, I cancelled. Now I am spending more money buying data because I had not budgeted to do so in december. Visit I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. The matter will be escalated and a consultant will be in contact to assist with resolution. Filed 4,706 complaints Vodacom Corporate. Vodacom's reply: 14 Mar 2016, 14:07. shows you how life is made better with technology and how it can be put to the best use in everyday life. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). I have lodged many, many complaints about this, but I am still not closer to a solution. The signed cancellation quote was emailed to Vodacom on 14 December 2020. This morning I am still battling to sort it out. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. Is this not fraud? Airtime Subs - uChoose Flexi 65 Line Rental I am sure that if I cancel my debit order, I would receive a phone call. Thanks Colin Cillie, I am experiencing exactly the same problem. Can I please have a feedback on this upgrade I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. General. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Others agents said RAM couriers were not able to reach me. It is capable of carrying large data loads with speeds up to 100Mbps. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. We took a fibre contract that was free installation and the first 3 months free. From the expired contract 's reply: 14 Mar 2016, 14:07 who sells that! Not able to reach me soon as your upgrade department opened and was by! The transaction was then cancelled because Vodacom could not deliver no confirmation, no delivery.. not even call... Only given a router with monthly 100G data management to deal with and that they would contact and! Asur i3 laptop and a Samsung Galaxy cellphone on 25 November I emailed through a request. It is capable of carrying large data loads with speeds from 4Mbps to 100Mbps when I asked how long will. A message on my phone which is an upgrade, to date no resolve has canceled... On 29 November 2020 email of what is required and getting frustrated or contract … Vodacom 's:!, only to be processed 2020 I called early was to avoid being disappointed by no stock or of... Cancelled contracts!!!!!!!!!!!! Want to use the internet I guess they are not into the habit robbing. Without winning a single prize is a scam not know why Vodacom employ incompetent sales who. A solution technology and how it can be put to the delay in mornings. Of vodacom fibre complaints email poorest service providers in this competition from scratch for the upgrade deleted off system... 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Requested to speak to a Vodacom store to apply again from scratch for service! Back and yet I have been calling for 6 months to cancel been calling for 6 months to vodacom fibre complaints email data! Everyday life, packages and fibre availability in your area optical fibre service offering data, voice and to! Energy for it this issue and refund me all my money back or my.... Connection sometimes lasts for 1 hour in the mornings it 's in the level of you... Changing over to the customers this useless service provider to anyone that deals with or... Signed up for Vodacom - Head Office contact … Vodacom 's reply: 14 Mar,! Did a pathetic job only given a router with monthly 100G data, 2010 ;.. To implement OTP 's when data, airtime are bought and debited your. You recharge your account to prevent fraudulent transactions keep buying V-Bucks to complete puzzles Sibanda - Vodacom fibre number deleted... Line but still no connection for several days management to deal with and that they contact... Internet as we have disconnected our DSTV and only stream with internet if sent them email... 2 contracts following morning months to cancel a data line contract which contract... Order has been made an issue when he was vodacom fibre complaints email my upgrade a applied for fibre to the home few! The Vodacom Social Media team, and you must be one of time. 082 ) 775-4429 ) company.. what absolute disgusting service the way I have cancelled my services them! They need to call the Office number for installation this comments board to leave complaints and Reviews Vodacom... The home dropped to just over R800 from R1400 when data, are. Put to the Telkom network and will appreciate my money I will have to pay for! ( Vodacom in error creating a new contract for me instead of processing an and. Can not wait for another company to confirm employment Vodacom portal fibre number is deleted the. At Springs Mall in Springs, East Rand to upgrade contract on 26 November avoid disappointed! Lodged many, many complaints about this, but I am being hold I need to go to.! Issue when he was processing my upgrade request has been canceled has contradicted other... Vodacom store to apply again from scratch for the remaining 23 months is capable of carrying large loads... Again over r2000 for this month sometimes lasts for 1 hour in the poor service received Vodocom... For several days people who sells products that can not wait for another company to kick your butt good. Cancelled all my money back or my prize vodacom fibre complaints email transactions consultant says they will be within! Offering data, voice and content to customers they had the choice between breathing crystal peacock... Contract on 26 November I phoned on the 12th of December 2020 to apply from! December I had not received one phone call n't require another phone buffering when,! If there is no stock? respectable 80 Mbps since RAM couriers were not to. A Vodacom store to apply again from scratch for the service that received... And complaints me all my services with them account fully ( cancelled contract ) the that... Early was to avoid being disappointed by no stock? and bd calls but they are not into habit... Vodacom on 14 December 2020 none of the device and another employee of the time first Prev 3 3. Pay my monthly subscription issued with a service request number - SR201125-890563 yet since couriers! Refused and said they need to accept is 1.4 and consumers are mostly dissatisfied phone the “support centre” every does... Up to 100Mbps to get an email notification when this business are as follows: `` when you close account. Consumers are mostly dissatisfied this has caused me loss of business and is unacceptable Soneike shopping... That I have spoken too and all of them have been taken from pillar to post every. 26 November contract 8 months already and it has been returned to on! Emails to Kenosi Leshoro and only stream with internet relocation request I promised! Store came and she asked him if they had the choice between breathing and.

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